FREQUENTLY ASKED QUESTIONS
Do you take commissions?
I am in the process of preparing a guideline for this. This will have information on pricing, process and time frames, etc. Meanwhile, please contact me if you have any questions or would like to set up a free consultation with me.
How can I contact you?
What is your return policy?
Refunds can only be issued in rare and extenuating circumstances. If an item was damaged in transit, please contact me within 5 days of receiving the item. Depending on the degree of damage, the following may be possible:
1) A store credit
2) Partial refund
3) Full refund
This will be evaluated on a case by case basis. Photographs of the damage will be required to start this evaluation process. In any case, shipping costs cannot be refunded. In situations where its determined that an item must be shipped back to me to process a refund or a store credit, it will be the buyer's responsibility and expense to ship the damaged or returned item back to me. If you have any questions, feel free to contact me.
What is your shipping policy?
Each painting will ship within 6-8 days of placing an order unless specified explicitly otherwise. Delivery times will vary based on the destination of delivery, contact me for more information if you'd like a better estimate of the delivery time.
Do you ship outside of Canada?
Yes, I ship to other countries as well. Please contact me to get an estimate for shipping charges to other countries.
How can I know more about your latest work?
I frequently post new work on my Instagram account @snehakm.art. Feel free to follow along!
What medium do you use?
I am a mixed media artist and currently I am exploring watercolour and ink. I use wood pulp or %100 cotton rag paper to paint on, and both are 100% acid free to ensure longevity.